If you have forgotten or need to reset your password, follow these steps:
- Go to the login page at https://accounts.saucelabs.com/.
- Click the Forgot your password? Reset here link.
- Type in your Sauce username or email address, select the Data Center you use from the dropdown and click Reset Password.
This will send an email to the email address associated with that Sauce account.
- Follow the steps in that email to reset your password.
The email contains a verification code that works once, is time limited, and becomes invalid once a new one is generated. So, the following things can lead to a password reset failure:
- Clicking a password reset link more than once.
- Requesting a password reset more than once, and a now invalid link is used (always use the most recent).
- Requesting a password reset but not using the link straight away, so it expires.